Information To Help
Frequently Asked Questions.
Please find answers to many of the commonly questions that our team are asked about. We have also provided a range of links to other helpful websites.
If you still have any questions or concerns please reach out and contact us.
Do I need to see a psychologist?
If you’re struggling with a situation, overthinking things, or simply feeling low, chances are a psychologist can help. White coats and leather chairs aren’t part of our job description. We help everyday people with everyday problems.
How do I book an appointment?
Pick up the phone and give us a call. One of our friendly team members will find the psychologist to match your needs. Otherwise, you can jump straight in and book online through our website.
Can I attend without a referral?
Yes. Anyone may attend an appointment without a referral. That said, most Australians are eligible to access a Mental Health Care Plan, which provides up to ten rebates per calendar year that covers a large portion of the appointment fee.
How do I claim rebates?
Visit your GP to explain your difficulties and ask for a Mental Health Care Plan. The GP will issue a referral and plan, which you can then use to subsidise your appointments. We process and return rebates on the spot so that you don’t need to attend a Medicare office after the appointment.
Do you accept private health insurance?
Yes. We are registered with all major health insurance provides and have onsite HICAPS facilities to process your rebate. Contact your health fund beforehand if you would like to know the amount that will be rebated.
Can I use National Disability Insurance Scheme (NDIS) funding?
Yes. We work with self-managed and third-party plan managed NDIS funds. If your funding is agency-managed, you may contact the NDIA to arrange a portion to be allocated to self- or plan-managed for the purposes of psychological services.
Do you bulk-bill?
No. Our fees are significantly lower than the rate recommended by the Australian Psychological Society (APS) to ensure that services are accessible. However, we are unable to provide the level of service that we do if bulk-billing. If you are unable to afford a gap, we can direct you to an alternate bulk-billing service.
What should I bring to my first appointment?
Bring any relevant reports or referral information, your Medicare or private health card, and a copy of your Mental Health Care Plan if you have one.
Who should attend the first appointment?
If you are an adult, you may attend alone or with a support person. If the appointment is for a teenager, we ask that a parent or guardian attend the initial appointment as well. If the appointment is for a child 12 or under, we encourage parents to attend alone so that we may talk openly about their concerns.
What should I expect from my first appointment?
The first appointment is a chance to meet your psychologist and tell your story. There’s no rush, we go at your pace. It’s also an opportunity for us to set goals together and create a clear plan to achieve them.
Some Helpful Websites.
A range of information to learn more about looking after you and your family’s mental health.
If you require urgent help, please call the SA Mental Health Triage Services or Lifeline.